Frequently Asked Questions
How can I find my child's School?
- The easiest way to find your child's school is to search using the postcode of the school.
How long will it take for my order to be processed?
- All orders received are made to order. We carry plain stock which is decorated with your school logo as required. We will do our best to get your uniform to you asap (within 14 days guaranteed)
How do I know if you’ve received my order?
- You will receive an order confirmation email (We recommend that you check your junk/spam folder).
How long will my delivery take to arrive?
- Orders are despatched via Royal Mail 48 hr trackable delivery service.
How much will the delivery cost?
- Enjoy free delivery on all orders over £50.00.
- Standard Delivery charge is £3.95 inc of VAT.
What happens if my delivery doesn’t arrive as scheduled?
- Any issues with deliveries can be reported to our Customer Services Team who will be happy to help.
Can I cancel my order?
- Any orders raised in error or with errors are non-refundable & can’t be exchanged. We recommend that you check your order confirmation to ensure everything is correct.
- You need to advise our CS team of any cancellations within 3 hours of placing your order.
Can I add additional items to my order when confirmed?
- Unfortunately, we are not able to make any changes to orders placed on line. A new order can be placed for any items not previously added to the cart.
How do I exchange an item for another size?
- Unfortunately, we are unable to offer exchanges for orders processed online, we ask you to return the item within 21 days for a full refund & place a new order for the correct size.
How long does it take for the refund to reach my account?
- Once the goods are received back in the warehouse it will take up to 10 working days for your refund appear back into your account.
Are F&F your provider?
- We offer a wide range of products which does include F&F stocks.